Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your order unfortunately we can’t offer you a refund or exchange. Our returns policy covers major faults and defects, minor cosmetic issues do not fall under this policy. For definition a major fault consists of a fault or defect that causes the product to be not functional either in whole or major part.

In rare circumstances where a package was delivered exceptionally late we can on a case by case basis and in our sole dissertation consider an exception to this policy. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return you are required to submit a Returns Request (RMA) on the publicly accessible website https://podsbay.com

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Change Of Mind (if applicable)

We do not accept Change of Mind exchanges or returns. If you have purchased an item and later had a Change of Mind we will not accept any return or exchange request. 

Customs (if applicable)

You the customer are solely responsible for any customs duties due. If your shipment is detained or destroyed by customs authorities no refunds will be issued. It is your sole responsibility to comply with any KYC (know your customer) or Country Customs requests, as well as provide accurate personal details when you place your order and not Podsbay Pty Ltd. If you fail to comply with KYC requests or enter accurate details when you have placed your order we disclaim all responsibility to your shipment.

Refunds (if applicable)

We do not offer refunds on products purchased – our provided remedies are Exchange or Refund To Store Credit to be used against future purchases. In unique situations however we reserve the sole discretionary right to determine cases where we will refund to original payment method.

Any such refund will have our cost of International shipping and any restocking fee’s applicable. 

Exchange (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If your returned item is found to be in a obvious state of disrepair, neglect or shows other signs of poor care we may elect to offer you a Refund Only in our sole discretion minus a restocking fee plus any transaction fee’s involved in the original purchase will be deducted from your refund.

In situations where a unit is returned in a state of clear disrepair that is not in a “saleable condition” we may elect to refund you your purchase price minus our Cost of Business of having sold it to you which includes the Cost of the Product purchased.

Restocking Fee (if applicable)

Our restocking fee will vary from product to product and will be determined at the sole discretion of Podsbay Pty Ltd. Restocking fee’s are charged when units are returned and an exchange is refused.

Lost Shipment (if applicable)

We have partnered with Route.com (underwritten by Lloyds of London) to provide shipping insurance to every customer. Podsbay Pty Ltd automatically adds on Shipping Protection to every order before purchase. However you (the customer) have the right to disable that shipping protection if you wish. Disabling and de-selecting Shipping Protection will void any claims against Podsbay Pty Ltd for lost shipments.

If the shipment is lost we will refund you minus the cost of goods by incurred Podsbay Pty Ltd.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@podsbay.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
All requests for Refund or Exchange are processed on https://podsbay.com in the Returns Centre. We do not accept any liability for items returned to us that were not processed through the Returns Centre with a corresponding RMA issued.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All items returned to Podsbay Pty Ltd must use shipment tracking to show proof of delivery. Failure to do so may mean your refund or exchange cannot be processed.