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FAQ

How long until my order arrives ?

We generally ship orders out within the first 1-3 days of your purchase. Depending on where you live in the world it can generally take between 7-15 days for your order to arrive. 

COVID19 Delays ?

As many countries have tighter boarder screening rules in effect and commercial aircraft traffic has been drastically reduced it is likely your package may experience shipping delays. This is outside of our control.

i was double charged ?

We do not have access to your credit card so it is impossible for us to double charge a customer for an order. At Podsbay we screen all orders for fraud, this means your card is initially “authorised” for a transaction and then a second charge for the “capture” of that payment if your fraud screen is successful. So if you see two charges one of them is only an “authorization” which will naturally drop off in 1-5 days.

i need to cancel my order ?

All orders are passed along to the warehouse via electronic systems as soon as you have ordered. Once ordered we cannot cancel your order – you are legally responsible for placing your order.

what day/time will my order arrive?

Our orders are delivered worldwide by whomever your countries National Postal Service is. As such we are not responsible for and have no control over determining the date/time of your delivery. That is up to your National Postal Service. 

shipping insurance?

If you purchased shipping insurance with us (powered by Route.com) and your package is lost in transit please claim your insurance for full coverage. Your insurance is provided by Route.com and not us.